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Customer Service Representative - Hanover Park, IL


Job Description

When you re part of the team at Thermo Fisher Scientific, you ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you ll be supported in achieving your career goals.

How will you make an impact?

As a Customer Service Representative (CSR) you will interact with customers via inbound call or email to provide them with information to address requests regarding products and services and to provide solutions to any issues they may have. You will utilize your exceptional customer service skills to promptly and accurately respond to the customer s requests.

What will you do?

  • Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
  • Answers product or service inquiries, and support customer in facilitating communication for technical assistance as required
  • Works with other departments within Thermo Fisher Scientific and with our Suppliers to find solutions for both internal and external customers.
  • Accountable for resolving customer complaints (First Call Resolution) and escalates issues as appropriate.
  • Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order accuracy etc.)
  • Increases revenue by participating in up sell and cross-sell opportunities.
  • Stays abreast of new processes and initiatives within the company

How will you get here?

Education

High School education or GED required

Experience

  • 0 - 2 years customer service experience

Knowledge, Skills, Abilities

  • Creative problem solving skills
  • Organizational and time management skills
  • Excellent listening, oral, and written communication skills
  • Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet)



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